Returns & Exchanges

At SIMO, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all eligible devices. To ensure a smooth process, items must be returned in their original packaging with all included accessories and documentation.

Return Process

• 1.
  Initiate Your Request

  Log into your SIMO account and navigate to your order history to select the item you wish to return and generate a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Perform a factory reset to remove all personal data and securely pack the device in its original box, ensuring all cables and manuals are included.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund or exchange will be processed within 5-7 business days to your original payment method.